Refund policy

REFUND & RETURN POLICY

No returns, exchanges or refunds will be allowed on any items purchased at sale, promotion or discounted prices. For items purchased at full price, please see below.

All products will be closely inspected before being shipped out, if you however do receive a defective or incorrect item, you have 3 days to inform us of this and we will then arrange for a collection of the item and for the delivery of a replacement or the correct item to be sent to you. Please note that we will not accept any returns ( whether it is the incorrect item or a defective item ) if the item has been worn or removed from its original packaging.

EARRINGS:

For hygiene reasons earrings may not be returned or exchanged unless faulty. 

BANGLES AND NECKLACES :

We do not offer any refunds on these products, unless the item is faulty. Should you be unhappy with your purchase, we will gladly provide you with a store credit to the value of the product OR you may exchange it for another product of the same value. The customer is liable for the courier fee both ways. To be eligible for an exchange, the product needs to be in its original condition and packaging.

RINGS :

No refunds will be given for purchasing the incorrect ring size as ring sizing guides are provided on the website. We are however happy to arrange a ring size exchange. The customer will be liable for the courier fee, both ways. 

A 10% admin fee will be applied to any orders cancelled. This is the service fee charged by our payment providers. 

A “Defective Product” is one which contains a material imperfection in the manufacture or design that renders the product less acceptable, useful or safe than reasonably expected, under the circumstances. 

Our stainless steel range is tarnish resistant and with proper jewelry care should not tarnish. 

For the best jewelry care possible, we do not suggest exposing our stainless steel jewelry range to the below :

·         dishwashing soap

·         lotion

·         perfume

·         hair products

·         jewellery cleaners

·         other harsh chemicals

Everyone's skin type is different. Some people have strong reactions to bronze & gold plating. No refunds or returns are given for the color of your jewelry changing caused by skins oils.

We have no doubt that you'll love our jewelry as much as we do ! 

Customised items

Gifts by Lilly can only offer returns or exchanges for items that have NOT been personalized to your specifications.

For non personalized products, we offer returns and exchanges within 14 days from the date your order ships from Gifts by Lilly. Items must be in an unused condition with the original packaging.

Refunds are offered on returns of non-personalized items, to the original payment method.

Returns and refunds will be processed once the product/s have been returned and inspected.

Please Note: Shipping charges are not refundable. Gifts by Lilly will not be liable for any shipping charges on returns or exchanges.